All returns must be authorized in advance within 30 days of purchase to get a Return Authorization number and shipping instructions for return credit. Custom designed clamshells cannot be returned! Return Authorization for purchase dates beyond 30 days shall not be accepted. If the return is due to our errors, the merchandise will be replaced with no additional charge.  All other returns are subject to a 25% restock fee plus the cost of any damaged and/or missing items and customer is liable for all shipping charges.

The order can be cancelled, if the time is when it has not yet shipped out and/or it is a custom product that has not been produced yet. Orders that have already shipped out or produced as custom parts cannot be cancelled.

The products can be out of stock or short on stock.  If then, they will be on Back Order for those unshipped items and ship when produced. The approximate production date will be provided. The production of the clamshells is on our Schedule and cannot be deviated due to a certain order. Maximum time for prodcution is about 6 weeks. Keep in mind for this when you order and plan ahead of time. For more details about current stock on hand, please contact us.